Open TIF file will cause the IP10 software crash

Jims

Hi All,

I get a few TIF format images from customers and want to use IP10 for analysis. Unfortunately, when I try to open those TIF format images the IP10 software will crash directly.

I have tried to change the file name and shortening the file path, but the problem still occurs every time I opened those TIF format files.

I have attached those TIF format images as below. Maybe someone can help me to find the cause of the problem soon.

Thanks!

My computer specifications:
Image-Pro 10 Build 6912 64-bit
OS Windows 10 / CPU Intel i7-6770HQ  2.6 GHz / RAM 8GB / Video NVIDIA GeForce GTX960M

NikitaRG

Hi Jims,

Thank you for your report. This is known issue and will be fixed in the next patch.
For now, please use a hot fix https://mediacy.sharefile.com/d-s3ea8692199d424da

Thank you,
Nikita.

Jims

Hi Nikita,
Thank you for your help!
After to replace this McImageSetFileTifLib.dll file, the IP10 can open TIF format file well.
Br,
Jims