TreyM

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TreyM
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  • Hello, Please contact our technical support dept. at [email protected] If you are able to also provide the camera model, versions of camera system driver and capture interface, operating system (Win7, XP, etc.), computer specifications (Proc…
  • Yes, it is in 9.2, but you may apply a hotfix to 9.1.4 to obtain this functionality. http://cloud.mediacy.com/ImageProPremier/9.1.4/HotFixes/HotFix.9.1.4.6046.exe
  • Hi, In the Custom section under the Settings Tab of the Capture Panel there is a selection box named Optimize that is set by default to Quality. If you set that to Speed, you should see the faster frame rate. For color cameras, setting the Bayer In…
  • Most cameras will support setting a capture region.On the preview or capture tab in the capture panel, there is a Region section that will allow selection of a region within the capture area. It supports drawing a region area on the preview to move …
  • There is nothing wrong with the camera. There is a file save issue that is not storing the DPI value in version 9.1.4. This is corrected in our new version 9.2 which will be released soon. Note that this value does not reflect the resolution of the …
  • Thank you for the information. However, I cannot reproduce this issue with a QImaging camera, in my testing the images captured have a DPI value set to 300. Could you please check the DPI using the document properties by right clicking the image, cl…
  • Hello, Using Premier version 9.1.4, captured images using built-in capture have their resolution property set to 300dpi by default. Could you please provide more detail about your camera and system? Are you using a TWAIN supported device or the bui…
  • The upgrade is for files on the computer system. The dongle itself is unaffected and should work as before for other systems.
  • Hi Regina, The system driver for the dongle would need to be upgraded to support Windows 10. That latest version is at: http://sentinelcustomer.safenet-inc.com/DownloadNotice.aspx?dID=8589947873 Please keep in mind that we do not officially suppo…
  • You are correct that the mcatSubRegion attribute will set the capture region. However, there is a higher level method that is easier to implement that contains all of the commonly used camera settings. The macro script below shows how to set the cap…
  • Dave, The frame rate you are seeing with full resolution set for preview in Premier is accurate for all products. In IPP7, it is likely that the live preview was set to either RTV resolution (which does provide a full frame image) or another smalle…
  • More information from Lumenera: They report that the camera should be drawing power from the USB3.0 port.  This is not the case for any of the INFINITY3-3, 3-6, or 3S-1UR camera models.  With the latest firmware and FPGA, all of the I…
  • Hi, There are known issues with Intel motherboard chipsets that implement "hybrid" USB2/3 ports and operating some USB cameras. It appears to be incompatibility between the Intel USB implementation and the USB chip used in the camera. In fact, I ha…
  • Hi Maurizio, This bug is corrected by installing the capture hotfix for Premier 9.1.4. You may download it at the following link: http://support.mediacy.com/news/showstory.asp?storyid=133
  • Hi Matt, It appears the driver package on the Lumenera site has not been updated to the latest version. If you install Infinity Analyze and Capture v.6.5.2 which is higher up on that same page, that will install the latest system driver to work wit…
  • Hi Josephine, The DFC280 camera model is not a currently supported model. The supported models are listed on our website at http://www.mediacy.com/index.aspx?page=drivers_Leica. Having said that, it's looks like the camera is mostly supported, b…