Dongle not working WS11

dhavas
dhavas
in Image-Pro General Discussions
Hi Folks, 

We tried all what you suggest on MeCy page but still the dongle is not working with WS11. 

Aero 16YE5 Laptop

Windows 11 Pro, 24H2

We tried uninstall and reinstall with and without restart, running newest license manager download with IPP closed or from within IPP and connect with product ID, starting with Dongle active and inactive asf... Although the dongle is generally working, it always remembers the test version also after uninstall and restart, licensing and everyhing else (like the installed macros, layouts asf..) (today 0 days left and I need it daily for work!). 
Please HELP!

The machine has no older USB ports, so for now connected via Micro USB to USB hub. Is though no problem with any of our other laptops/PCs with exactly same installation (IPP v10.0.15 build 7533, 64 bit, Advanced plus 3D advanced modules), companywide policy settings asf.  

Thanks!
Dan

Answers

  • NikitaRG
    NikitaRG
    Hi Dan,

    More likely, your version of IPP has an old HASP driver which doesn't support Win11. You need to install new HASP driver:

    https://supportportal.gemalto.com/csm?id=kb_article_view&sys_kb_id=61fb0ee1dbd2e78cfe0aff3dbf9619ab&sysparm_article=KB0018320

    and then check if dongle is properly detected by windows. Check http://localhost:1947/_int_/devices.html page, your dongle should be in the list.

    Thanks,
    Nikita.

  • ScottR
    ScottR
    Dan,

    Unfortunately, Image-Pro 10 is not supported in Windows 11. 

    That said, the primary issue is typically related to the Sentinel HASP Drivers. You can search (Google) for the Latest HASP Drivers; installing the latest HASP drivers may allow Image-Pro 10 to recognize the license dongle in Windows 11. There may be other compatibility issues related to .NET, and peripherals that update system files, but updating the HASP drivers would be the place to start.

    If you require Windows 11 compatibility, please consider upgrading to the latest version of Image-Pro.

    Best Regards,

    Scott Reed
    Media Cybernetics
  • dhavas
    dhavas
    Many thanks for your answers - we will check and post how it worked!

    Dan
  • dhavas
    dhavas
    Hooray!   - many thanks - the latest HASP driver did the trick !

Categories