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Application not finding HASP when connection over Microsoft Remote Desktop Services.

WesanSyuWesanSyu
in Image-Pro General Discussions
Dear Sir,

When we using 'Remote Desktop Services' connection to PC which is already installed IPP7 or IP10 and also plug-in Dongle. It can't open software in remote mode. It seems can't identify HASP Dongle.
I saw this solution on the web. Please refer to.. https://sentineldiscussion.gemalto.com/topic/application-not-finding-hasp-when-connection-over-remote-desktop
 Is this the way to solves this problem? 
Or please help me what else can I do?

Answers

  • mbatchelormbatchelor
    2019-12-03-094708

    WesanSyu --

    I do not have experience with the issue that you are experiencing but perhaps if you describe it with a bit more detail someone here can assist?

    Would it be true to say that COMPUTER A has a properly running installation of IPP7 and IP10 and the DONGLES for those packages?

    Would it also be true to say that when you use COMPUTER B to control COMPUTER A via REMOTE DESKTOP SERVICES, that IPP7 and IP10 do not run properly?

    I hope this helps generate some additional information that you can use to resolve your issue.

    -- Matt


  • ScottRScottR
    The licensing sub-system, for Image-Pro Plus v7, specifically prohibits remote desktop connections. This method of using the software has never worked.

    Image-Pro 10 will allow RDC for all supported, non-server, operating systems. Please make sure the dongle is properly recognized in Windows Device Manager.

    Scott Reed
  • YuriGYuriG
    Another option is to use screen sharing applications, such as Chrome Remote Desktop.

    Yuri
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