Camera showing blue screen in Image ProPremier

BTP
BTP
in Image-Pro Premier 3D General Discussions
Good afternoon, we have an issue with our DFC295 camera. It is showing a blue screen, first with pixels and after checking the cable connection, now just a blue screen. The software is listing the camera so I think it believes it is connected. Our IT department suggested re-installing the drivers, but we were unsure if this would require the software to be re-installed and so might have an issue with any software keys that we might need to install. The cable looks quite old and IT have confirmed it is a niche camera cable so they don't hold any spares we can use to check if the cable is the problem. If you have any guidance on this that would be very useful. Thank you

Answers

  • TreyM
    TreyM
    Hello,

    We will be happy to provide you with assistance with the submission of a support ticket. Please click on the following link Support | Media Cybernetics, Inc., fill out the form at the bottom of the page and click on Submit. We will contact you to begin the process of handling the situation.

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