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Live preview shows only 1/4 of full frame at startup

When we start the live image only 1024x1024 pixels are shown in the prevew. If then click capturem,  the system will capture an image with the correct size of 2048x2048 pixels. However, only the first 1/4 contains an image, the rest is black. 

The workaround is to select Camera-configure and just hit OK (don't need to go into any menu) and voila, we have full frame preview and the system captures the whole image.

We need to do this every time we launch the program, regardless of user.

Our setup:
Standard HP comuter with an Intel i7 and Nvidia Quadro 660 card running Windows 7

Any tip for a more permanent solution? The workstation will be used by several peope once we get the functionality up. And this is one of the errors that will cause frustration. 


Answers

  • I will contact you directly from the Tech Support email, using the email address you provided in your profile, runarwh@gmail.com.
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