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windows 10

reginaregina
in Image-Pro General Discussions
I am having trouble getting the dongle to respond now that I have upgraded my computer to Windows10. Any thoughts on what's going on?

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    TreyMTreyM

    Hi Regina,

    The system driver for the dongle would need to be upgraded to support Windows 10. That latest version is at:

    http://sentinelcustomer.safenet-inc.com/DownloadNotice.aspx?dID=8589947873

    Please keep in mind that we do not officially support Windows 10, so you might run into issues that we would not be able to resolve at this time.

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    reginaregina
    If I upgrade the dongle, can I still use it on my works computer which is using windows 7?

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    TreyMTreyM
    The upgrade is for files on the computer system. The dongle itself is unaffected and should work as before for other systems.
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