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TOOL TIPS ISSUE ...

mbatchelormbatchelor
in Image-Pro General Discussions
All --

There is an issue with the TOOL TIPS when the TOOL is close to the edge of the WINDOWS SCREEN.

If the TOOL is too close to the EDGE of the WINDOWS SCREEN then the TOOL TIP can cover the TOOL.

This is shown in the first image below when the TOOL is close to the bottom edge of the WINDOWS SCREEN.

If the close enough to the bottom and right edge of the WINDOWS SCREEN, the TOOL TIP can cover the TOOL completely.

This is shown in the second image below.

I looked in the OPTIONS and did not see a switch to turn off TOOL TIPS.

Is there a way to resolve this other than moving the tool?

Thanks.

-- Matt

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Best Answer

  • YuriGYuriG
    Answer ✓
    I can see that the problem exists on your laptop, but I don't know whether it's OS, hardware or something else on your computer that affects that. Just keep an eye on this problem when you work with Premier on other systems, I will do too, maybe we can find the conditions that cause this problem.

    Yuri

Answers

  • YuriGYuriG
    edited January 2017
    Hi Matt,

    There is no option to switch off tooltips. Also the tooltip should show up either below or above the control, but it should never cover the control, I couldn't reproduce your issue. How have you managed to get tooltips that covers the control? Do you see that on other PCs?

    Yuri

  • mbatchelormbatchelor
    2017-01-11-170316

    Yuri --

    ** CAUSE **

    As described, if the TOOL (in this case the FRAME CONTROLS were made a WINDOW DECORATION and then the TOOL was close to the bottom of the ACTIVE MONITOR or close to the bottom and right edge of the ACTIVE MONITOR.

    ** TESTING **

    I have only done this on my PRIMARY COMPUTER which is a good laptop with 2 monitors.

    I can try it with my 3D WORKHORSE COMPUTER which is a very good desktop with a single monitor but I'll need to do some equipment shuffling.

    Please let me know if you need me to do the equipment shuffling.

    Thanks.

    -- Matt
  • YuriGYuriG
    edited January 2017
    Matt,

    I don't really know why the tooltip is not shown above the control on your PC. I tried your steps and it looks like this (above the button):

    I just need a way to reproduce the problem or find conditions when it happens. (it's not happening in my tests).

    Yuri
    TT.jpg 32.4K
  • mbatchelormbatchelor
    Yuri --

    I do not know what feature or function of my laptop or my windows is making this happen.

    I'll be happy to WEBEX with you to demonstrate it here which might enable you to reproduce it there.

    Thanks.

    -- Matt
  • mbatchelormbatchelor
    Yuri --

    Other than the fact that I have WINDOWS 7 set to use the WINDOWS CLASSIC THEME, I don't have anything special configured regarding my displays.

    Please see below.

    I hope this is helpful.

    Thanks.

    -- Matt

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  • mbatchelormbatchelor
    Yuri --

    I have not tried this on another computer yet but I have some additional information.

    Please see the PDF FILE titled

        Tool Tips Issue -- 2017-01-13-154215.pdf

    This document shows the conditions where TOOL TIPS appear correctly and incorrectly on my system.

    This was done with PREMIER 9.2.

    I hope this information is helpful.

    -- Matt
  • YuriGYuriG
    Thank you Matt for testing, it looks like the tooltip is shown overlapping the control only when Premier is maximized on Secondary monitor.
    I will try to repeat your tests on my system and check if it's reproducible, so we can look at the ways addressing the issue.

    Yuri

  • mbatchelormbatchelor
    Yuri --

    Super.

    Thanks.

    -- Matt
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