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Camera and Image-pro Premier won't connect

SanaSana
in Image-Pro General Discussions

I've updated the Image-pro Premier to the latest version 9.3. and also downloaded new drivers for our camera Lumenera, but I can't connect them.
At first I wanted to import previous calibration settings from 9.2, but I couldn't, so I decided to do the calibrations again. I also uninstalled the old drivers that were used for version 9.1 and 9.2. But camera still won't connect, now it even doesn't work in the old 9.2 version of the program. What should I do?

When I open the new 9.3 version, an error is shown..


Best regards,

Sana


Answers

  • TreyMTreyM
    Hello Sana,

    It would be difficult to try and resolve this over the forum. Please send me an email at tmcstravick@mediacy.com to schedule a remote session and have a look at your system.

    Thank you,
    Trey
  • SanaSana

    Hello Trey,

    we somehow managed to connect the camera. But thanks for offering your help!

    Best regards,

    Sana

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