IPP on Win 10 - 1709 only starts once

Until now we ran IPP 7.0 on a Windows 7 computer and now changed to Windows 10 1709. On the latest Windows 10 computer that we purchased, IPP starts only, if the first thing the user does after booting the system is to click the application icon i.e. to open IPP. Anything else prevents IPP from starting. There is only the hourglass displayed for 2-3 seconds. That is all. The other computers that are not configuered differently but were set up as Win 10 1607 and upgraded to 1709 with updates, with this IPP is running perfectly.

Error Code 0x0000005

Any help appreciated. Anyone who has had similar problems, please advice!

Answers

  • Hi Helga,

    You may need to update HASP driver to be compatible with Windows 10. If it will not help, please contact our technical support.

    Regards,

    Yuri
  • Hi Yuri, thanks so much for responding so quickly. Indeed I upgraded the HASP drivers to the latest of 7.63, even before the error occured. Before the upgrading of the HASP drivers, IPP wouldn't start at all. I will take your advice and contact your technical support though. Regards,Helga.
  • Problem Solved!!!!!

    Install the msi-package from disk/usb drive in compatibility mode (former windows version) and check the tickbox "run as administrator". Same mode for 7.0.1-Patch. IPP runs as expected. HASP driver is 7.41. Windows Version is 10 update 1709
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