windows 10

regina · February 2016

I am having trouble getting the dongle to respond now that I have upgraded my computer to Windows10. Any thoughts on what's going on?

TreyM · February 2016

Hi Regina,

The system driver for the dongle would need to be upgraded to support Windows 10. That latest version is at:

Please keep in mind that we do not officially support Windows 10, so you might run into issues that we would not be able to resolve at this time.

regina · February 2016

If I upgrade the dongle, can I still use it on my works computer which is using windows 7?

TreyM · February 2016

The upgrade is for files on the computer system. The dongle itself is unaffected and should work as before for other systems.

Answers