Can't launch Image Pro After updating 10.0.12

flying_worm

Today I installed the latest Image Pro Update (10.0.12). After this update, I can't start Image pro. The error message is attached. Any he help will be appreciated.

jwcatino

did you get an answer from Image Pro?  We just installed 10.0.12 and cannot get live image.  Then program does not respond.

Andrew_B

Hi jwcatino,

We recommend that you update to the latest capture interface for your camera, we expect this to resolve your issue. 

You can find capture interfaces here: 

Hardware Support (mediacy.com)

If this fails to resolve your issue please open a ticket on our technical support desk. 

Best Regards,
Andrew

jwcatino

Did not work.  Same result.  

flying_worm

Based on my experience, this is an error in the new update. The reason I suspect that is that the capture interface was the same version. Here's what I did.
1. Turn off image pro
2 Uninstall the capture interface from the control panel add/remove programs.
3. Restart the computer
4. Reinstall the capture interface
5. plug in the camera
6. Start image pro
Good luck!

Andrew_B

jwcatino said:

Did not work.  Same result.  

Please don't hesitate to contact the support desk for further assistance. 

jwcatino

BTW Lumenera 3-3UR Color driver download gives 404 error

Andrew_B

Hi JWCatino, 

Please contact the support desk and I'll be happy to send a link to the capture interface. 

I'm sure we can get you up and running quickly. 

The e-mail address is:

support@mediacy.com

Andrew

jwcatino

flying_worm and Andrew_B,  
Thank you both for the suggestions.  Re-installation of drivers solved the issue.  Much appreciated.

John

Andrew_B

Thanks for letting us know!