Today I installed the latest Image Pro Update (10.0.12). After this update, I can't start Image pro. The error message is attached. Any he help will be appreciated.
Based on my experience, this is an error in the new update. The reason I suspect that is that the capture interface was the same version. Here's what I did. 1. Turn off image pro 2 Uninstall the capture interface from the control panel add/remove programs. 3. Restart the computer 4. Reinstall the capture interface 5. plug in the camera 6. Start image pro Good luck!
Answers
We recommend that you update to the latest capture interface for your camera, we expect this to resolve your issue.
You can find capture interfaces here:
Hardware Support (mediacy.com)
If this fails to resolve your issue please open a ticket on our technical support desk.
Best Regards,
Andrew
1. Turn off image pro
2 Uninstall the capture interface from the control panel add/remove programs.
3. Restart the computer
4. Reinstall the capture interface
5. plug in the camera
6. Start image pro
Good luck!
Please contact the support desk and I'll be happy to send a link to the capture interface.
I'm sure we can get you up and running quickly.
The e-mail address is:
support@mediacy.com
Andrew
Thank you both for the suggestions. Re-installation of drivers solved the issue. Much appreciated.
John